Your Visit

Parking

Parking is free of charge however please note that we do have a five-hour parking restriction here at Rushden Lakes. This includes:

· Dedicated blue badge holder bays
· Dedicated parent and child bays
· Accessible bays for wheelchair users and people requiring additional space
· Parking bays for electric-car charging

If you would like to extend your stay longer than five hours, please visit Customer Services (next to Costa Drive Thru) or speak to one of our friendly team, located in the Atrium, near Rock Up.

Please note that after 5pm the free five-hour parking restriction does not apply. Overnight parking is not permitted. If you are planning to bring a Coach on site please let our Customer Services team know in advance so we can book this in and direct you to the appropriate area.

ANPR is in operation. For more details please contact Customer Services on 01933 427925.

Accessible Bays

Located beside the current blue badge holder parking bays, we have purple bays and these are marked with a large white ‘A’. They are intended for use by people who require a little extra space when getting in and out of their vehicle.

Accessible bays can be found outside Accessorize, Wildwood, Fat Face, Moss Bros., Boots, M&S, Next, New Look and House of Fraser and in the East Terrace car park outside Cotswold Outdoor, Hobbycraft, Decathlon. There are more accessible parking bays near the West Terrace.

If you do have a blue badge, then continue to display it when you use these accessible bays the same way that you would do with a standard disabled parking bay. We hope that parents and people with small children, as well as carers and people who themselves require additional space, will find them a welcome addition to Rushden Lakes.

Accessibility

Rushden Lakes is accessible for all and we have step free access to all stores.

We have disabled car parking spaces available for easy access to shopping and accessible toilet facilities located next to the Nene Wetlands Visitor Centre. These toilets are open between 08:00 – 20:00 seven days a week. They include full accessible facilities, including a Changing Places toilet. RADAR keys will be needed to access.

We are also proud to support the Hidden Disabilities Sunflower scheme. We have a range of sunflower products in Customer Services for you to wear and keep should you need them.

For more information please contact Customer Services on 01933 427925.

Baby Change

Baby changing facilities are available in the customer toilets on the Boardwalk, in the Nene Wetlands Visitor Centre. These toilets are open between 08:00 – 20:00 seven days a week.

For more information please contact Customer Services on 01933 427925.

Child Safe Shopping

We are a registered Child Safe Zone. Wristbands can be picked up from Customer Services free of charge. To find out more about Child Safe please click here.

Click & Collect

Many of our stores offer free click & collect for their customers.

Shop online with your favourite brands and your items will be delivered and ready for you to try on in one of the comfy fitting rooms. And if you’re not happy with your purchase, you can return it directly to the store.

Enquire with stores directly for full details or visit our stores page and look for the arrow icon to see which brands offer this service.

Community Notice Board

Rushden Lakes has a community notice board located on the Boardwalk for everyone to enjoy. It is free for local residents, charities, community groups and businesses to use. Please do bring any printed materials you would like to display into Customer Services (located beside Costa Drive Thru).

Please note that handwritten notices will not be displayed.

Customer Toilets

Customer toilets are located in the Nene Wetlands Visitor Centre. They can be accessed through the visitor centre, or through the side door. The visitor centre is located on the Boardwalk beside the lake.

These toilets are open between 08:00 – 20:00 seven days a week. They include baby changing and full accessible facilities, including a Changing Places toilet. RADAR keys will be needed to access.

For more information please contact Customer Services on 01933 427925.

Cycle Parking

There is ample cycle parking on site with cycle rack facilities for you to use free of charge. Cycle racks are located on the Boardwalk and on the shopping terraces. They are marked clearly on the Rushden Lakes way finding maps too.

Please note that any bicycles are left at your own risk.

Dogs & Dog wash

Dogs are welcome here at Rushden Lakes and out into the Nene Wetlands. They must be kept on a lead at all times.

Please be advised that only assistance dogs can be taken into stores. Some of our stores will leave dog water bowls outside for your dogs to enjoy.

Fun, flexible and easy to use – the self-service facility provides warm water in-fused with a range of options to include shampoos, conditioner and a two-speed blow dry function. Customers can select their choice of services and decide how many minutes are required – all at a low cost (debit, credit cards and Apple Pay accepted). The Dog Wash is located near to the Nene Wetlands Visitor centre and Canoe2.

WiFi

There is free WiFi available throughout the shopping centre, and some of our stores will also offer free in-store WiFi.

Wheelchair or Shop Mobility Scooter Hire

You can hire a wheelchair or a scooter from Customer Services. They are free to use for up to three hours. All mobility equipment must be returned to Customer Services before 18:00 on the day of use.

For more information please contact Customer Services on 01933 427925.