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Covid 19: Visitor Information

 

Please read the below information ahead of your visit to Rushden Lakes:

HEALTH & SAFETY GUIDANCE

When visiting, please ensure you follow the latest Government guidelines and we kindly ask that you observe the following measures during your visit:

  • Government advice continues to recommend wearing a face covering while in crowded areas. We recommend taking a face covering with you in case it is required for your visit.
  • We want everyone to feel safe and welcome while shopping with us.
  • Please respect other people’s space.
  • Some stores may request that you continue to follow specific guidance, use face coverings, or limit entries. Please respect these requests for the wellbeing of staff and visitors.

We want to reassure you that the wellbeing of our staff and visitors is our priority. We continue to follow measures at this site including:

  • An enhanced cleaning regime including all key touch points.
  • The installation of additional hand sanitiser points.

If you have any concerns, we recommend you contact the individual stores you wish to visit ahead of travelling and consider visiting away from peak times. Retail stores are generally quietest before 11am and after 4pm.

 

IMPORTANT INFORMATION

  • Please be aware that you may need to queue for some stores as there will be limited capacity inside
  • Customer Services is open for assistance via telephone or face to face
  • Visitor toilets are open during centre opening hours with enhanced cleaning regimes and a queuing system in place
  • Please contact individual stores or visit their websites for any specific measures they may have in place including opening times, vulnerable persons shopping times, changing room policies, payment options etc
  • Centre peak times are between 11am-4pm Monday-Sunday

 

FREQUENTLY ASKED QUESTIONS

What are you doing to protect your customers?

The health and wellbeing of our staff and visitors is paramount. We are following government guidance with the inclusion of:

  • Additional cleaning
  • Hand sanitiser stations

Do I need to wear a face covering?

Please remember face coverings are recommended whilst in crowded areas. You can find more information on the UK government website: https://www.gov.uk/coronavirus

Are your Blue Badge parking bays still available to park in? 

Blue Badge parking bays and accessible bays are still available and are located around the park

Are your customer toilets open?

Yes our visitor toilets, located on the boardwalk, are open and cleaned regularly  

Why is there a limit to the queue numbers outside certain shops?

In order to aid a safe customer flow throughout the park and retail stores,, shops and restaurants may implement queuing systems outside and inside at busy times. If you are required to queue, please do so respecting other visitor’s space.

We continue to monitor the situation and Government’s public health guidance closely, and we will keep all of our visitors updated via our website and social media channels, should the situation change.

Please contact Customer Services if you require any assistance: 01933 427925