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Covid 19: Visitor Information

 

Please read the below information ahead of your visit to Rushden Lakes:

HEALTH & SAFETY GUIDANCE

When visiting, please ensure you follow the latest Government guidelines and we kindly ask that you observe the following measures during your visit:

  • Maintain a safe social distance
  • Avoid touching your eyes, nose or mouth
  • Wash your hands regularly, and thoroughly
  • Observe the social distancing visual cues and signage throughout the site
  • Be mindful of and respectful to our staff and other visitors at all times
  • Please follow any staff requests to queue outside stores or the centre
  • Please remember face coverings are mandatory in retail, leisure and hospitality venues. This includes restaurants and takeaways, except when seated at a table to eat or drink. You can find more information on the UK government website here
  • People who are already exempt from the existing face covering obligations, for reasons such as an underlying health condition, will continue to be exempt from wearing a face covering

HEALTH & SAFETY MEASURES AT RUSHDEN LAKES

We want to reassure you that the well being of our staff and visitors is our priority. We have adopted the following measures at this site:

  • An enhanced cleaning regime including all key touch points
  • The installation of additional hand sanitiser points
  • Additional signage to assist everybody in following social distancing guidelines
  • Our teams are following strict personal hygiene regimes
  • Limited use of the lift and escalators within the Leisure Terrace to one person or family group at any one time

  IMPORTANT INFORMATION

  • Please be aware that you may need to queue for some stores as there will be limited capacity inside
  • Customer Services is open for assistance via telephone or face to face
  • Visitor toilets are open during centre opening hours with enhanced cleaning regimes and a queuing system in place
  • Please contact individual stores or visit their websites for any specific measures they may have in place including opening times, vulnerable persons shopping times, changing room policies, payment options etc
  • Centre peak times are between 11am-4pm Monday-Sunday

FREQUENTLY ASKED QUESTIONS

What are you doing to protect your customers?

The health and wellbeing of our staff and visitors is paramount. We are following government guidance with the inclusion of:

  • Physical Distance Signage
  • Queue indicators outside each store
  • Hand sanitiser stations

Do I need to wear a face covering?

Please remember face coverings are mandatory within shops and supermarkets. You can find more information on the UK government website: https://www.gov.uk/coronavirus

Are your Blue Badge parking bays still available to park in? 

Blue Badge parking bays and accessible bays are still available and are located around the park

Are your customer toilets open?

Yes our visitor toilets, located on the boardwalk, are open and cleaned regularly

Can I bring my children?

Government guidance recommends shopping alone where possible. However, we understand that this is not always possible with families.  

Why is there a limit to the queue numbers outside certain shops?

In order to aid a safe customer flow throughout the park and retail stores whilst adhering to social/physical distancing guidelines, shops and restaurants may implement queuing systems outside and inside at busy times. If you are required to queue, please do so respecting other visitor’s space.

We continue to monitor the situation and Government’s public health guidance closely, and we will keep all of our visitors updated via our website and social media channels, should the situation change.

Please contact Customer Services if you require any assistance: 01933 427925.