Ensure team are performing their roles effectively at all times.
Ensure team have individual performance plans.
Monitor team performance and conduct regular appraisals and meetings
Ensure that the Management Team are performing as per their specified roles.
Perform duty manager shifts, as first point of contact and safe running of the park.
Ensure all team are aware of the companies H&S, Legal, Insurance and other compliance related matters.
Develop team incentive schemes to help motivate the team performance.
Confident in managing 16 years old + full time and casual staff of teams up to 60.
Ensure team members are promoting and providing the highest level of customer service.
Immediately responding to customer service in store.
Ensuring our customers have an amazing experience every time they visit.
Be articulate and confident under pressure when dealing with difficult situations.
Implement programs that support and encourage individual performance.
Adhere to opening and closing procedures and financial reporting.
Be a very good at multi task management and organizing the day.
Develop and maintain collaborative relationships with customers and local communities.
Establish and maintain active and constructive relationships with other teams in the organisation.
Health and Safety
Be involved in rolling out Flip Outs safe practices and procedures in their specific areas of work including but not limited to RAs, Ways of Working, Health and Safety.
Be able to respond quickly to and investigate any incidents that may occur.
Keep up to date with Health and Safety procedures.
Ensure the Exterior & Interior of the Park is pristine, brand and operationally compliant.
Manage support all departments including cleaners, FOH, F&B and Marshalls.
Weekly checks of key safety equipment such as CCTV and Fire Alarms.
Here at Flip Out, we pride ourselves in delivering an amazing customer experience and providing a fun environment for our team to grow within. Here’s what will make you the perfect fit to the role:
At least 1 years management experience within leisure, or hospitality in a similar role.
Excellent communication skills and at organising tasks
People-Focused and a great motivator.
Leads by example with a hands-on approach.
Takes Initiative and a forward thinker.
Works well within a team environment and able to manage all age ranges.
Remains calm under pressure and always positive when faced with challenges.
Willing to work a mixture of shifts throughout the week including evenings and weekends